A European regulation has been established and comes into force on May 25, 2018. This is the General Data Protection Regulation (GDPR – EU Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016), which comes reinforce the rules already in place regarding the collection and use of personal data by an organization.
Pollenergie values your rights regarding your personal information. The purpose of this policy is to inform you of our practices regarding the collection, use and sharing of information that you may provide to us through our website, in accordance with this GDPR.
We invite you to read this document to better understand how your data is collected and used.


When using our website, you may be required to provide us with personal data. This is defined as "any information relating to an identified or identifiable natural person".
2.1. The data collected which you communicate to us are generally the following:
- Name and surname
- Mailing address for invoicing
- Delivery address
- Landline number
- Mobile number
- E-mail 
- Password
- Date of birth
- Customer review site
- Customer review product
Most of the information is mandatory when creating an account and/or placing an order. They allow the good execution of the contract of supply of goods between the customer and the company Pollenergie. On the contrary, some information (date of birth) are recommended but are not compulsory. They can allow a better execution of the contract.
2.2. Data may be collected via our website:
  • When creating a customer account
  • When placing an order
  • When filling in a contact form
  • When you subscribe to the site's newsletter
  • When participating in a competition
  • In the case of a survey request        
The collection of personal data mentioned here reflects an acquisition via the website but this collection can also be done when you contact us by telephone or mail, whether it is for an order, a request for advice, the processing of a dispute or any other information.
2.3. Why does Pollenergie collect personal data?
  • To execute the sales contract established between the client and the company Pollenergie. The information is used to deliver the right products to the right person, at the right place and in the best possible conditions;
  • Keeping customers informed about the progress of their order
  • Provide specific offers
  • Inform about new products
  • Disseminate information relating to the Pollenergie company
  • Improve the services offered to its customers
Pollenergie guarantees the protection of this personal information. Each information that you transmit to us must be used in accordance with the practices relating to the General Data Protection Regulation.  Personal data is only used by our company and is not distributed to other suppliers or abroad. Only the delivery service providers receive information about you (for delivery of your order).


3.1. Right to information
Pollenergie hereby undertakes to let you know what data is collected, how and why it is collected. 
3.2. Collection of consent
Pollenergie cannot collect personal data without your consent. We take care to ask you for this consent when transmitting this information (creation of an account, form, subscription to the newsletter...). The validation of a client account or the subscription to our newsletter attest to your agreement to the use of this data
3.3. Right of access and right of portability
You have the right to ask Pollenergie to know the information it has about you and to send you a copy of it (customer account, orders). Pollenergie undertakes to provide you with this data in a simple form

3.4. Right of rectification and right to be forgotten
You may also request the updating of incorrect or obsolete information and the deletion of your personal data at any time. Please note that, depending on the information, the right to be forgotten does not replace the legal obligation to retain company documents (orders or invoices)
3.5. Right to object
You also have the right to object to the use of your personal data for direct marketing purposes or for any other purpose (customer notice, information note, etc.)
For any request to exercise a right or for any additional information, you can contact the customer service by email at or by post at the following address:
Pollenergie - Service consommateur, 603 route de la Grabère 47 450 Saint-Hilaire-de-Lusignan.
We undertake to respond to your requests within 30 days.


When you use the Pollenergie website, you have to pay a price including VAT to validate your order. This payment can be done by different means: by credit card, by PayPal or by bank transfer.
Pollenergie uses a secured bank payment interface SOGENACTIF of the bank Société Générale. With this system, your payment by bank card is carried out directly on the protected server of our bank for our account. At no time will your card number or any other confidential data attached to it be communicated to us Exchanges are encrypted and secure thanks to the SSL 3 (Secure Socket Layer) protocol on the Internet, a protocol that has become a worldwide standard and can be used by the main browsers.
The order validated by the customer will only be considered effective when the bank payment centres concerned have given their agreement. In case of refusal of the said centres, the order will be automatically cancelled and the customer will be informed by e-mail. 
Payments by bank transfer must be made before the order is shipped. Availability and shipping times are recalculated from the date of receipt of the payment method.


You are responsible for maintaining the confidentiality of the password chosen to access your account on our website ( Therefore, you undertake to keep this password secret and not to communicate it to anyone.


Our site may on occasion contain links to the websites of our partners or third party companies. Please note that these websites have their own privacy policies and that we are not responsible for the use made by these websites of the information collected when you click on these links.


We may change this privacy policy from time to time. When necessary, we will notify you and/or seek your consent. You should check this page regularly for any changes or updates to our privacy policy.


If you have any questions about this privacy policy or any requests relating to your personal data, you can contact us by:
- Mail to
- Mail to the following address Pollenergie, 603 route de la Grabère 47450 Saint-Hilaire-de-Lusignan
Version du 31 août 2020