OUR DELIVERY OPTIONSOnce your payment is accepted your order will be processed within 48 hours Monday through Friday. Orders are shipped by our Shipping Department Monday through Thursday, and Monday through Wednesday during summer months (June to September) to guarantee the nutritional integrity of our products. Shipping fees are based on the choice of carrier, the purchase amount, the destination and/or the weight of the package. These will be clearly stated before final confirmation of your order. Delivery of Fresh Frozen PollensOur studies have evaluated the impact of different conservation methods (fresh frozen, dried at 5°C, dried at 40°C, freeze-dried), as well as the effects of the aging process on the lactic flora of monofloral pollens. We have found that freezing pollens in their fresh state is the most effective method of conservation to preserve the pollens’ lactic flora and micronutrients which are sensitive to heat and desiccation.   Pollenergie’s patented conservation method consists in freezing the pollen immediately after harvest, before being packaged in water-tight, vacuum-packed and nitrogen-sealed containers. Nitrogen, which is a neutral gas, increases the storage life of fresh foods. This enables pollen to safely travel at ambient temperatures for over 7 days before needing to be stored back in a freezer. They will have retained their organoleptic properties as well as their nutritional value.  HOME DELIVERIES WITH TRACKING BY COLISSIMOColissimo is the French Post Office’s delivery service for both private and business orders. It delivers packages up to 30 kg across France and Europe. Colissimo delivers Monday through Saturday except holidays. FRANCE We offer free shipping for orders of € 65 or more, and from € 35 on your first online order with the code FDPOFFERTS. Destination Delivery time Fee France 48 to 72 hours 5,90 € Monaco 48 to 72 hours 5,90 € Corsica 48 to 72 hours 5,90 € French Overseas Departments and Territories In order to guarantee the nutritional integrity of all our products, we cannot ship fresh royal jellies to French Overseas Departments and Territories. Shipping fees are calculated based on the weight and destination of the order. Shipping costs are free for orders of € 200 or more. EUROPE Shipping fees are calculated based on the weight and destination of the package, and will be specified before confirming your order. Destination Delivery time Fee Zone 1
Belgium, Germany, Luxembourg, Netherlands 3 to 5 business days From € 8.70
Free for orders of € 90 or more Zone 2 and 3
Austria, Spain, Italy, United Kingdom, Republic of Ireland, Portugal, Switzerland, Denmark, Czech Republic, Slovakia, Sweden, Hungary, Lithuania, Poland, Slovenia, Estonia, Latvia 3 to 6 business days From € 10.70
Free for orders of € 110 or more Zone 4
Croatia, Finland, Iceland, Malta, Romania, Bulgaria, Cyprus, Greece, Norway 4 to 7 business days From € 14.80
Free for orders of € 130 or more INTERNATIONAL SHIPPING* In order to guarantee the nutritional integrity of all our products, we cannot ship fresh royal jellies outside of Europe. Delivery is handled by Colissimo with order tracking. Shipping fees are calculated based on the weight and destination of the package, and will be specified before confirming your order. Shipping costs are free for orders of € 290 or more.
*Countries included: Algeria, Argentina, Australia, Canada, China, South Korea, United Arab Emirates, United States, Gibraltar, Guernsey, Hong Kong, Isle of Man, Canary Islands, Faeroe Islands, India, Indonesia, Israel, Japan, Jersey, Lichtenstein, Morocco, Mexico, New-Zealand, Russia, Serbia, Singapore, Thailand, Tunisia, Turkey, Vietnam For special orders or for any other destination, please contact Customer Service at +33 (0)5 53 68 11 11 or email us at contact@pollenergie.fr so we can address your request personally. EASY RETURNSYou have 15 days from date of delivery to return your product(s). Products must be intact, kept in their original packaging and in perfect condition for resale. Refunds will be issued within 14 days from the date we receive the returned package. |