OUR DELIVERY OPTIONSOnce your payment is accepted your order will be processed within 48 hours Monday through Friday. Orders are shipped by our Shipping Department Monday through Thursday, and Monday through Wednesday during summer months (June to September) to guarantee the nutritional integrity of our products. Shipping fees are based on the choice of carrier, the purchase amount, the destination and/or the weight of the package. These will be clearly stated before final confirmation of your order. Delivery of Fresh Frozen PollensOur studies have evaluated the impact of different conservation methods (fresh frozen, dried at 5°C, dried at 40°C, freeze-dried), as well as the effects of the aging process on the lactic flora of monofloral pollens. We have found that freezing pollens in their fresh state is the most effective method of conservation to preserve the pollens’ lactic flora and micronutrients which are sensitive to heat and desiccation.   Pollenergie’s patented conservation method consists in freezing the pollen immediately after harvest, before being packaged in water-tight, vacuum-packed and nitrogen-sealed containers. Nitrogen, which is a neutral gas, increases the storage life of fresh foods. This enables pollen to safely travel at ambient temperatures for over 7 days before needing to be stored back in a freezer. They will have retained their organoleptic properties as well as their nutritional value.  Destinations Time limit* Shipping fees** France métropolitaine, Monaco et Corse 48 h €3,90
Free from €65 Zone 1
Belgium, Germany, Luxembourg, Netherlands D+3 €7,90 excl tax
Free from €90 Zone 2
Austria, Spain (excluding islands), Guernsey, Italy, Jersey, Portugal (excluding islands), Republic of Ireland D+3 from €7,20 excl tax
Free from €110 *Indicative deadline in working days excluding time spent in customs. **Shipping costs for Europe zone 2 are automatically calculated based on the weight of the package and their destination. Since January 2022, in accordance with the European directive on electronic commerce, we apply the VAT rates of the destination country for countries in the European Union. These are calculated automatically after the customer selects the destination country. Colissimo is the French postal service dedicated to the delivery of parcels to individuals and professionals. This service makes it easy to transport packages weighing up to 30 kg across France and Europe. Packages are picked up at our premises from Monday to Thursday and delivered within 2 days from Monday to Saturday (excluding public holidays). Indicative time in working days for shipments in mainland France. If you are absent or unable to deliver your package, your postman will leave a delivery notice. You will be able to collect your package upon presentation of an identity document. From the date mentioned on the delivery notice, you have 15 days to collect your package. After this period, it will be automatically returned to its sender. FRANCE Time limit Shipping fees Metropolitan France 48 h €5,90
Free from €65 Monaco 48 h €5,90
Free from €65 Corsica 48 h €5,90
Free from €65 DOM-TOM Time limit* Shipping fees** Zone 1
Guadeloupe (including St Barthélémy and St Martin), Martinique, Réunion, Guyana, Mayotte and St-Pierre-et-Miquelon D+5 from €14.71 excl tax
Free from €200 Zone 2
New Caledonia, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands D+7 from €21,58 excl tax
Free from €200 INTERNATIONAL Time limit* Shipping fees** Zone 1
Belgium, Germany, Luxembourg, Netherlands D+3 €9,90 excl tax
Free from €90 Zone 2
Austria, Spain (excluding islands), Guernsey, Italy, Jersey, Portugal (excluding islands), Republic of Ireland D+3 from €10,35 excl tax
Free from €110 Zone 3
Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland D+3/5 from €11,76 excl tax
Free from €110 Zone 4
Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific territories of Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal (Madeira Island, Azores) D+5 from €13,78 excl tax
Free from €140 Zone 5
Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam D+5 from €26,32 excl tax United Kingdom
England, Scotland, Wales and Northern Ireland D+5 €17,90 excl tax
Free from 130 € *Indicative deadline in working days excluding time spent in customs. **Shipping costs are automatically calculated based on the weight of the package and their destination. Since January 2022, in accordance with the European directive on electronic commerce, we apply the VAT rates of the destination country for countries in the European Union. These are calculated automatically after the customer selects the destination country. For special orders or for any other destination, please contact Customer Service at +33 (0)5 53 68 11 11 or email us at contact@pollenergie.fr so we can address your request personally. EASY RETURNSYou have 15 days from date of delivery to return your product(s). Products must be intact, kept in their original packaging and in perfect condition for resale. Refunds will be issued within 14 days from the date we receive the returned package. |
